Customer Service Rep Supervisor

Description

: The Customer Service Rep Supervisor is an employee with responsibility / accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy / procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.Education : ▪ Required : High School Diploma or Equivalent ▪ Preferred : Graduate of an accredited respiratory program

Experience : ▪ Required : 1 year managerial / supervisory experience ▪ Preferred : 1 year experience in the home medical equipment field

Skills : ▪ Demonstrates effective communication methods and skills; uses current communication systems effectively. ▪ Markets and represents Home Support in a positive and professional manner at all times. ▪ Brings issues / concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team. ▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. ▪ Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers. ▪ Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families. ▪ Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care. ▪ Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process. ▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys. ▪ Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully. ▪ Practices effective problem identification and resolution skills as a method of sound decision making. ▪ Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.

Licensure / Certification / Registration : ▪ Required : Active class E driver's license