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Case Manager - aka Client Advocate (internally)

Case Manager - aka Client Advocate (internally)

Family Bridges, Inc.Oakland, CA, US
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JOB ANNOUNCEMENT                                                                                     DATE :

  • 07 / 04 / 2025 POSITION :                                       Case Manager  (aka :   Client Advocate ) RESPONSIBLE TO :                              HCS Program Manager COMMITMENT (HOURS) :           Part-Time, 20 hours / week; potential Full-Time, 40 hours / week STATUS :                                           Regular, Non-Exempt (3 months orientation period) APPLICATION DEADLINE :        Open until filled At Family Bridges, we empower individuals, families, and seniors to achieve wellness, stability, and independence through culturally competent care.
  • We are currently seeking a part-time or full-time Case Manager (internally titled Client Advocate ) to join our Housing and Community Services team.
  • This program is dedicated to serving unhoused individuals and those at risk of homelessness by restoring hope and inspiring change through meaningful, transformative relationships.
  • Our goal is to make a positive impact by building connections that empower individuals and communities to thrive.

JOB SUMMARY :

  • The Client Advocate (CA) provides direct, trauma-informed, culturally competent support to unhoused individuals, justice impacted individuals and those at risk of homelessness.
  • In this role, the CA assesses client needs and develops individualized service plans; guides clients through emergency shelter placement, housing applications, and transitions to permanent housing; and assists with enrollment in healthcare, public benefits, and community resources.
  • CA advocates on behalf of clients with external agencies, maintains accurate case records, and collaborates with multidisciplinary team members to ensure holistic, wrap-around care.
  • Driven by respect, compassion and equity, CA empowers clients to overcome barriers, build life skills for lasting stability, and achieve long-term stability.
  • The CA is directly supervised by the HCS Program Manager, and ultimately responsible to the HCS Sr.
  • Program Director.

    • MAJOR DUTIES AND RESPONSIBILITIES :

  • Conduct comprehensive assessments to identify clients’ housing, health, and support needs.
  • Develop and implement individualized service plans outlining goals, timelines, and required resources.
  • Guide clients through emergency shelter intake, housing applications, and placement processes.
  • Assist with enrollment in public benefits (e.g., Medi-Cal, CalFresh, SSI / SSP) and community resource / support programs.
  • Advocate for clients with landlords, shelter providers, government agencies, and healthcare systems.
  • Monitor client progress, adjust service plans as needed, and ensure continuity of care.
  • Maintain accurate, timely case notes and documentation in the agency’s database and other required systems (e.g., Alameda County HMIS).
  • Facilitate referrals to mental health, substance-use treatment, employment services, and other wrap-around supports.
  • Collaborate with multidisciplinary team members (e.g., outreach workers, mediators, coordinators ).
  • Participate in regular case conferences and contribute to program evaluation and improvement.
  • Provide crisis intervention, conflict resolution, and safety planning when necessary.
  • Conduct community outreach and build partnerships with service providers and local stakeholders.

    • Perform additional duties as assigned by supervisor to support evolving program and organizational needs.                                                      REQUIRED QUALIFICATIONS :

  • Associate’s degree in social work, psychology, sociology, or a related field and / or 2 years’ equivalent experience.
  • Minimum of 2 years’ experience in case management, homeless services, or a closely related area working directly with unhoused populations or clients in homelessness prevention programs.
  • In-depth knowledge of public benefits programs (e.g., Medi-Cal, CalFresh, SSI / SSP) and local housing resources.
  • Demonstrated use of restorative approaches such as harm reduction, motivational interviewing, theoretical change models, trauma-informed care, non-violent communication, crisis intervention, and emotional regulation.
  • Demonstrated ability to assess client needs, develop individualized service plans, and monitor progress.
  • Proficiency with case management databases and systems (e.g., Alameda County HMIS, Salesforce).
  • Strong written and verbal communication skills, including documentation and client advocacy with the ability to effectively engage culturally diverse populations and maintain a professional demeanor.
  • Proficiency with Google Suite, Microsoft Suite, and / or Slack applications, including spreadsheets, word processing, calendars, and messaging tools.
  • Demonstrated ability to take initiative, develop creative solutions, and execute tasks in an organized and timely manner.
  • Strong attention to detail, with the ability to multitask, prioritize, and work both independently and collaboratively in a dynamic environment.
  • Valid California driver’s license, reliable transportation, and ability to travel within service area.

    • PREFERRED / DESIRED QUALIFICATIONS :

  • Bachelor’s or Master’s degree in social work, psychology, counseling, public health, or a related field and / or 4 years’ equivalent experience. 3+ years’ experience in case management, homeless services, or a closely related area working directly with unhoused populations or clients in homelessness prevention programs.
  • Advanced proficiency with Alameda County HMIS, Salesforce, or similar client-management systems.
  • Demonstrated success in securing permanent housing placements and navigating landlord / tenant processes.
  • Fluency in additional languages (e.g., Mandarin, Vietnamese, Spanish).
  • Established network with local housing providers, emergency shelters, and public agencies.
  • Experience with outreach in encampments or street-based settings.

    • ADA REQUIREMENTS :

  • Ability to communicate, see, and hear effectively.
  • Ability to use a computer, smartphone, and / or tablet (e.g. iPad).
  • Ability to work and walk outdoors for extended periods of time, perform responsibilities in various environments multiple times a day, and travel locally.
  • Ability to lift a minimum of 20 lbs.

    • SALARY RANGE :

  • The target hourly rate for this job is $29.70-$34.00 plus benefits.
  • The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

    • TO APPLY :

  • Submit cover letter AND resume to :   Human Resources , Family Bridges, Inc., 168-11 th Street, Oakland, CA 94607     E-mail : HR@FamilyBridges.org Family Bridges, Inc. is a non-profit multi-services community based organization that has been serving the Asian American communities in the East Bay for more than 55 years.
  • Family Bridges is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age or disability.   Powered by JazzHR
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    Client Advocate • Oakland, CA, US