Job Description
Job Description
JOB SUMMARY :
Messer Cutting Systems offers innovative software programs that effectively streamline processes. Our software solutions are the effective link between our customer’s machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Facilitate remote, in-house, and onsite customer training and support on machine operation, process optimization and CAD / CAM programming software
Remote, in-house and onsite training to customers requires an average of 25% travel, with the potential for higher levels as needed.
Collaborate cross-functionally to develop new product lines prior to launchingOffer suggestions to enhance metal fabrication processes such as plasma, laser, oxyfuel and drill / mill operationsManage enhancement and bug fix lists and test software after changes and upgradesAttend trade shows to represent the company and productsEffectively communicate during extensive interaction with customersDevelop knowledge base articles and other training materialsConduct equipment and software demonstrations and presentations to prospective customersWork closely with other departments to ensure products are delivered on time and meet all customer requirementsParticipate in continuous improvement projects and proactively maintain collaborative relationshipsSupport a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differencesTravel up to 25%MINIMUM EDUCATION AND QUALIFICATIONS :
Associate’s Degree in related field preferred1 or more years of related experience preferred automated machinery and metal fabricationKNOWLEDGE, SKILLS AND ABILITIES :
Experience with CAD / CAM SystemsExperience with CNC equipmentProficient in Microsoft Office SuiteAbility to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail.Strong communication and presentation skills required.Self-starter with determination for completing tasksA valid driver’s license and reliable transportation is requiredPROTECTIVE CLOTHING AND EQUIPMENT :
Steel-toe shoesEye protectionWORKING ENVIRONMENT :
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.