QA AssociateCareers Integrated Resources Inc • Pittsburgh, PA, US
QA Associate
Careers Integrated Resources Inc • Pittsburgh, PA, US
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job_description.job_card.job_descriptionCoach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training) Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls / emails, inbound calls from patients or health care providers, data entry, etc. Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them Identifies and escalates critical quality issues appropriately to senior management Assists with other QA-related functions and responsibilities as needed to meet department and company goals Availability to work occasional evening and / or weekend hours to meet company and departmental goals as the business need arises Auditing work completed by Operations agents Sending feedback to Operations leadership on agent performance Attending meetings, helping with data analysis, and other duties as assigned
Job Title : QA Associate
Job Location : Pittsburgh, PA 15275
Job Duration : 4 Months+ (Possibilities of Extension)
Shift : 8 : 00 AM - 4 : 30 PM, Mon - Fri
Position Summary :
- The Operations Quality Assurance Associate will evaluate work completed by Operations agents aProductst program SOPs, WINs, business rules, and other program-related documents for adherence to expectations outlined in the documents.
- The QA Associate I must be able to use objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations. The Operations Quality Assurance Associate I will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.
Day-to-Day Responsibilities :
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Qa Associate • Pittsburgh, PA, US
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