Bilingual Spanish Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our team in Delray Beach, Florida. In this position, you will play a key role in supporting processes by effectively communicating with customers.

Responsibilities :

• Provide exceptional customer support by addressing inquiries and resolving issues with professionalism and courtesy.
• Manage and organize documents, including electronic files and physical shipments, to maintain accurate records.
• Schedule follow-ups for customer accounts and initiate appropriate actions to achieve timely resolutions.
• Adhere to company processes and procedures while meeting time-sensitive commitments.
• Prioritize tasks effectively to handle multiple responsibilities in a fast-paced setting.
• Maintain a polite and respectful demeanor, ensuring customer satisfaction and positive interactions.
• Analyze and interpret business communications to provide informed responses to customer queries.
• Collaborate with team members to meet organizational goals and improve service delivery.
• High School Diploma or equivalent is required.
• Ability to multi-task and prioritize responsibilities effectively in a dynamic environment.
• Exceptional time management skills to meet deadlines and customer expectations.
• Strong attention to detail to ensure accuracy in handling documents and communications.
• Dependable and organized, with the ability to work independently with minimal supervision.
• Previous experience in customer service, call center environments, or related fields is preferred.