Market Research Specialist

Job Description

Our client, a leader in the power sports industry, is seeking an experienced Market Research Specialist for a 12+ month contract assignment in Plymouth, MN. This role is hybrid.

JOB SUMMARY

The Market Research Specialist will be responsible for executing a broad range of surveys and online activities using the Qualtrics platform. The Specialist will work directly with internal clients to assess needs and manage execution of projects which include survey programming, survey analysis, and reporting writing. This role will support several people on the team and collaborate with a few other survey and CX experts in the company.

• ESSENTIAL DUTIES AND RESPONSIBILITIES Support the Consumer Insights team by executing research projects on the Qualtrics platform. Understand objectives, collaborate on drafting a survey, program, create dashboards as needed, conduct basic survey analysis, and create basic research reports.
• Manage the day-to-day needs of several owner communities on the Qualtrics platform including panel management, incentive management, and survey deployment.
• Be the team’s subject matter expert on all aspects of our use of Qualtrics. Update or create process documentation as needed.
• Be knowledgeable on the basics of all the Customer Satisfaction surveys, executing some basic tasks to support CX programs, helping colleagues access dashboards and get answers to their questions.
• SKILLS & KNOWLEDGE BS / BA degree
• Experience with Qualtrics for survey execution, or experience on a similar platform and ability to learn a new platform.
• Experience in a business environment
• Self-motivated and able to work effectively in a fast-paced culture
• Process oriented, ability to manage multiple projects and streamline process.

Pay Rate $29.69 - $31.69 per hour