Guest Service Supervisor

Job Description

Job Description

Guest Services / Front Desk Supervisor

Our Culture :

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description :

Guest Services / Front Desk Supervisor assists the Front Office Manager / Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple :

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet / exceed our company goals and three metrics.

• Complete all required training
• Have proven advanced knowledge and skills related to guest services, PMS systems and basic supervisory skills
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Assist in overseeing the Front Office and maintains a high standard
• Monitor and evaluate guest satisfaction
• Recognize regular and VIP Guests promoting Brand loyalty program
• Maximize room occupancy at best rates
• Promote other services and facilities of the hotel through up-selling techniques
• Assist with other departments when necessary
• Comply with hotel security, fire regulations, and all health / safety regulation and legislation
• Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
• Have knowledge of surrounding area

Necessary Skills :

Vision Hospitality Group is an equal opportunity / AA / Disability / Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, offers the following benefits :