Customer Service Representative

Customer Service Representative

Join a dynamic call center team where you'll play a key role in delivering exceptional customer service and supporting pharmacy benefit management operations.

Handle inbound calls and follow-up inquiries, including prior authorizations and general questions.

Accurately enter and update customer information across multiple systems.

Maintain high standards of quality and accuracy while managing 50-100 calls per day.

Minimum 1 year of high-volume call center experience within the last 2-3 years.

Typing speed of at least 30 WPM and strong computer skills.

Ability to pass required assessments : Typing Test (30 WPM) and Call Center Telephone Skills (75% minimum).

Training : Monday-Friday, 8 : 00 AM - 4 : 30 PM for 4 weeks.

Growth Opportunities : Potential for conversion to full-time employee after 8-9 months, with career advancement into Tier 2 roles and beyond.

The pay range for this position is $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Tempe, AZ.

This position is anticipated to close on Oct 31, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.