Senior Member Advocate

A company is looking for a Senior Member Advocate (Consumer Accounts) to support clients with Health Spending Account inquiries and enrollment.

Key Responsibilities

Provide outstanding support to inbound callers regarding Health Spending Account inquiries

Assist with enrollment related to Health Spending Account programs

Ensure compliance and accountability in processing transactions accurately and timely

Required Qualifications

3+ years of experience with healthcare-related spending accounts (FSA, HSA, DCA, HRA) is required

5+ years of experience with Health Spending Accounts is ideal

Strong customer-centric mindset and comfort level with technology

Exceptional phone etiquette and communication skills

Team player mentality with a focus on excellence