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Technical Support Representative - 3D Printing
Technical Support Representative - 3D Printing3bfab LLC • Miami, FL, US
Technical Support Representative - 3D Printing

Technical Support Representative - 3D Printing

3bfab LLC • Miami, FL, US
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Job Description

Job Description

3bFab LLC is the US / LATAM branch office of a global leader in 3D printing solutions, including industrial 3D printers and resins for the dental, jewelry, and manufacturing industries. Our brands include NovaFab, PowerResins, and 3bFab. We pride ourselves on delivering high-performance, user-friendly technology and providing exceptional customer support.

We are a dynamic and agile startup with a collaborative team culture, driven by innovation, growth, and impact. Join a company where your work will directly contribute to shaping the future of digital manufacturing.

www.novafab.com

www.powerresins.com

www.3bfab.com

Our Work Environment Includes :

  • Modern and well-equipped office and workshop
  • Hands-on access to cutting-edge 3D printing technology
  • Growth opportunities and career development
  • Supportive and team-driven culture
  • Travel opportunities for trade shows and client visits

Job Description : We are looking for a highly motivated and technically capable Technical Support Representative to join our team. You will serve as a front-line support contact for our customers using 3D printers in the dental and jewelry industries. Your work will involve hands-on troubleshooting, hardware repair, sample printing, and customer training. This is an on-site role based in our Miami, FL office.

Key Responsibilities :

  • Operate, maintain, and troubleshoot our dental and jewelry 3D printers and resins
  • Diagnose and resolve technical issues (hardware and software)
  • Perform printer repairs, including motherboard replacements, calibrations, and hardware part installations
  • Make sample prints for customer demonstrations
  • Provide technical support via phone, email, and remote desktop tools
  • Use and troubleshoot CAD and slicing software (e.g., Chitubox, Rhino, Blender, DentaSoft)
  • Keep accurate records of customer issues and resolutions in our CRM system
  • Collaborate with the R&D and Sales team on technical feedback and improvements
  • Assist with onboarding and training new customers
  • Use desktop and intraoral scanners for testing workflows
  • Visit client offices for technical support or installation as needed
  • Attend industry trade shows and provide on-site event support
  • Package and ship demo / sample kits when required

    • Qualifications :

  • Technical mindset with hands-on troubleshooting skills
  • Prior experience with 3D printing (especially resin-based systems) is preferred
  • Familiarity with slicing software, CAD / CAM programs, and digital design tools
  • Strong communication and customer service skills
  • Mechanically inclined and able to perform small hardware repairs
  • Organized and able to keep clear documentation and internal records
  • Reliable, accountable, and committed to delivering quality support
  • Ability to work independently and collaboratively in a fast-paced environment
  • Spanish and / or Portuguese fluency is a plus
  • Clean and professional work habits
  • Willingness to learn and grow with the company
  • Respectful, patient, and positive team player
  • Valid Driver's License (required)
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    Technical Support Representative • Miami, FL, US

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