Machine Learning Engineer

vinSUITE is comprised of over 30 professionals, many with dozens of years in the industry. Our dynamic support and professional services teams set us apart from our competitors. And our dedicated account managers ensure our clients receive the utmost attention. Over the years we've helped wineries of all sizes and experience levels grow their DTC business.

About The Role

We are seeking a proactive and skilled Machine Learning Engineer to join our Customer Support team. In this role, you will be responsible for developing advanced machine learning solutions to enhance the customer support experience and optimize our support processes. This is an hourly, full-time position where you will have the opportunity to design and implement innovative AI-driven solutions, enabling smarter and more efficient ways to serve our customers while contributing to a collaborative and dynamic working environment.

What You'll Do

• Develop and implement machine learning models to improve customer support workflows and automate routine tasks.
• Collaborate with the Customer Support team to identify key areas where machine learning can add value and provide actionable insights.
• Continuously monitor and optimize the performance of deployed machine learning solutions to ensure high accuracy and reliability.
• Work with cross-functional teams to integrate machine learning tools and systems into existing support platforms.
• Analyze large datasets to identify trends, patterns, and opportunities for enhancing customer experience.
• Stay up to date with the latest advancements in machine learning technologies and apply them to address business challenges.
• Document processes, algorithms, and decisions to maintain clear communication within the team and stakeholders.

Qualifications

The pay range for this role is :

23.44 - 29.44 USD per hour(NEPA)

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