Retail Sales & Merchandising Expert - Full Time

Senior Wireless Sales Expert - Overland Park, KS (250643)

At Consumer Cellular we are redefining Retail!

We are in the business of transforming the retail experience by doing things differently. A key member of this team is our Senior Wireless Sales Expert who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Wireless Sales Expert is technology savvy, sales-focused, and laser-focused on guest satisfaction.

This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer.

Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.

Product and Services Expert – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.

You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someone’s day with your knowledge, skill, and solution-focused delivery.

High school diploma, or equivalent experience, is required.

At least 2 years of retail management (keyholder) experience is required; this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.).

At least 1 year of Sales and Customer Service experience in the wireless industry.

Proficient with MS Office suite of products (Word, Excel, and PowerPoint).

Retail Store is open six to seven days a week. Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

dusting shelves, cleaning counters, emptying garbage can, and other activities that will keep the store looking guest-ready at all times.

An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

This information reflects the anticipated base salary range for this position based on current national data. Competitive base pay with potential for shift differential, overtime and bonus pay

Medical insurance (98% company-paid for full-time employee only coverage)

Dental and Vision insurance (100% company-paid for full-time employee only coverage)

Discounted Consumer Cellular wireless phone plan for employees

6 company-paid holidays plus 16 hours of floating holiday accrual per year

Flexible Spending Accounts (FSA) for health care and dependent care expenses

Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

Long-Term Disability insurance (100% company-paid)

Employee Assistance Program (100% company-paid)

Education reimbursement

Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Job : Retail Management

Schedule : Full-time

Travel : No