IT Technical Operations Manager - Onsite NYC

Job Description

Job Description

Description

This position is onsite Mon-Friday 8AM to 5PM EST.

Required to be available on Weekends & Holidays.

Multiple Shifts Available

Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile Technical Operations Manager to join our team. The ideal candidate will have a robust background as a Technical Engineer, with extensive server and network experience, as well as a proven track record in managing teams. This role requires a deep understanding of IT operations, particularly from an ITIL perspective, covering event, incident, change, and problem management. The Technical Operations Manager will oversee multiple teams and serve as an escalation point for issues, necessitating excellent communication skills to interact with customer managers, directors, and executives.

Key Responsibilities

• Manage and lead several technical teams, ensuring alignment with organizational goals and customer needs.
• Serve as Incident Manager during critical outages.
• Ability to work nights / weekends during the regular season schedule along with major holidays.
• Ability to regularly work nontraditional hours to meet the needs of our globally distributed organization.
• Ability to be on call and available during assigned shifts.
• Demonstrates excellent people management and leadership skills, with the ability to effectively prioritize, execute, and delegate tasks in high-pressure environments.
• Establish clear objectives and priorities for the team and consistently monitor progress to ensure goals are met.
• Collaborate with departments & managers to develop effective solutions for IT problems, ensuring cross-functional teamwork and alignment to address challenges efficiently.
• Act as the primary escalation point for customer issues, providing expert resolution and support.
• Ability to be on call as needed for IT Ticket escalations / incidents.
• Oversee ITIL processes including event, incident, change, and problem management to ensure efficient and effective operations.
• Monitor and analyze key performance indicators (KPIs) for both internal teams and customer outcomes, implementing improvements as necessary.
• Provide guidance, mentorship, and support to the IT team to ensure effective performance.
• Provide training to staff on new technologies & troubleshooting procedures to ensure they are equipped with the necessary skills to support organizational IT operations effectively .
• Identify and implement process improvements related to ITIL event, incident, problem, and change management for customers.
• Ensure continuous alignment of team activities with customer requirements and organizational objectives.
• Identify opportunities for automation and increased efficiency by implementing best practices to enhance operational effectiveness.
• Communicate effectively with customer managers, directors, and top-tier executives, demonstrating professionalism and clarity.
• Continuously reprioritize responsibilities to adapt to changing team and customer needs.
• Provide leadership and mentorship to team members, fostering a collaborative and high-performance work environment.

Skills, Knowledge and Expertise

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field.

Preferred Skills

Base Salary Range : $160,000.00 - $195,000.00

Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Benefits

Join our team and leverage your technical expertise and leadership skills to drive operational excellence and customer satisfaction. Apply today to be part of a dynamic and innovative environment where your contributions will make a significant impact.

Agencies / 3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency / 3 Party will be considered a gift and property of Blue Mantis, unless the Agency / 3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency / 3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.