Sr. Bench Technician / Manager

PeggNet, LLCMendham, NJ, US

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Job Description

Salary : $45,000

Are you a tech enthusiast with a knack for troubleshooting and fixing computer issues? Are you looking for an IT Technician / Management position? Peggnet Computers is seeking a skilled Sr. Bench Technician / Manager to join our team!

About Us : Peggnet Computers is a leading provider of top-notch computer services, dedicated to delivering exceptional technical support and customer satisfaction. With a focus on innovation and quality, we pride ourselves on our commitment to providing reliable solutions to our clients.

Required Skills : Technical Skills :

Proficiency in Level 1 & 2 Technical Support, capable of diagnosing and resolving basic to intermediate hardware and software issues.
Strong hardware repair skills, including the ability to repair and replace components such as hard drives, motherboards, screens, and keyboards.
Skilled in software troubleshooting, capable of identifying and fixing software-related problems like operating system issues, virus removal / system rebuilds, and software installation.
Basic understanding of networking concepts and the ability to troubleshoot connectivity issues.

Managerial Skills :

Experience in inventory management, including tracking all parts and tools and ordering supplies as needed.

Effective time management skills to handle multiple tasks and appointments efficiently.

Excellent customer service skills to communicate effectively with clients, understand their needs, and provide appropriate solutions.

Manage front desk intake, including ticket creation, handling invoicing, taking payments, billings, and credit card handling.

Working with associates / technicians coordinating time off, and scheduling coverage when needed.

Manage work load and ensure all tasks are completed by the team.

Interpersonal Skills :

Be the friendly face of Peggnet Computers to all who walk in!

Clear and concise communication skills, both in person and through digital channels.

Demonstrated empathy and patience in addressing customer frustrations.

Creative and effective problem-solving skills to tackle unexpected challenges.

Job Responsibilities :

Troubleshooting computer issues, and providing solutions for residential and business clients, whether in-shop, remotely, or on-site.

Ticketing System : Clear and comprehensive notes on all computer issues and solutions.

Monitoring : Ticketing system, emails, and incoming phone calls, and responding in a timely manner.

Backups : Monitoring all customer backups. (Dashboard)

Vendors : Working with hardware / software vendors to troubleshoot and resolve clients issues.

Inventory Management : Within the shop and in storage (cables, hard drives, memory, parts, etc.) Ordering items as needed.

Invoicing Clients : processing payments for residential and small business customers.

Supplies : Maintain a supply of labels, contracts, intake forms for daily use.

Delegating tasks for workload balancing with team members. Follow up as needed.

Client Satisfaction : Following up with clients within two weeks of resolving issues. Ensure customer satisfaction and encourage clients to leave us great reviews.

Digital and Analog Media Conversion : Work with assorted media and equipment to convert to digital formats. (Including VHS tapes, Hi8 tapes, film reels, audio cassettes, etc.)

Maintaining cleanliness and organization throughout the shop.

If you are ready to showcase your technical expertise, manage our shop and make a difference in the lives of our customers, join us at Peggnet Computers! Apply now and become a vital part of our team dedicated to excellence in computer services.

Travel will be necessary Valid Drivers License & Reliable vehicle

E-Verify Statement- Peggnet Computers participates in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees and existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, please visitwww.uscis.govand click on the 'E-Verify' logo.

NJDOE Background Screening School Employee Training and Compliancy- ALL of our staff are fingerprinted and have background screenings performed in accordance with NJDOE Requirements at NJDOE approved facilities. For more information on this screening please visithttp : / / www.state.nj.us / education / genfo / faq / faq_crimhist.htm

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Bench • Mendham, NJ, US