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Shift Leader
Shift Leader7 Brew • Albuquerque, New Mexico, United States, 87120
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Shift Leader

Shift Leader

7 Brew • Albuquerque, New Mexico, United States, 87120
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SUMMARY

A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must be fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager's absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. The Shift Lead reports to their stand management team.

RESPONSIBILITIES AND DUTIES

  • Must be proficient in all Brewista duties and skill sets
  • Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly
  • Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
  • Can identify and correct flow bottlenecks while working a position.
  • Always does more than what they expect from others
  • Prioritizes the company and the team's needs above their own- treats everyone fairly; avoids favoritism
  • Can complete and teach all weekly chores, checklists, and shift change duties
  • Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
  • Ensures the team stays productive during the shift through gracious delegation and reminders
  • Takes full responsibility for the operations and energy of the shift : drink quality, customer interaction, speed, music, etc. Makes changes when necessary
  • Tracks and records cash tips and cash drawers
  • Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations
  • Assists the management team with the training and development of the crew
  • Is proficient in TouchPoint and with hardware

WORK SCHEDULE REQUIREMENTS

  • Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11 : 30 p.m.)
  • Follows company procedure for communicating time off requests
  • Regularly works weekends and is available to work holidays, if necessary

    • SKILLS AND QUALIFICATIONS

  • Can create and maintain genuine, uplifting interactions
  • Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
  • Can work outside for prolonged periods, regardless of weather conditions.
  • Can lift up to 50lbs
  • Can work on their feet for hours at a time
  • Can climb a ladder and use a stepladder
  • Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
  • Can safely walk in between and around cars in the drive thru line
  • Can safely use a utility knife
  • Can quickly and cleanly operate any position in the stand during peak hours
  • Can maintain awareness of the shift's operations while working a position
  • Can assertively and graciously confront their team to address operational, procedural, or cultural issues
  • Can adapt to problems and implement solutions during stressful situations

    • PIcda00755df34-30511-37284940

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    Shift Leader • Albuquerque, New Mexico, United States, 87120

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