Admin Assistant Outpatient Therapy

Clinic Secretary

The clinic secretary is responsible for working referrals (electronic, written, faxed) as well as registering and scheduling outpatients, managing referral queues, and waiting lists for therapies. Obtains complete, accurate insurance information; verifies insurance benefits with Medicare, Medicaid, and Commercial Payers. Explains insurance benefits to patients and collects any required therapy co-payments at the time of service. For Medicare patients, accesses CMS RTE to track therapy caps if required. In addition, greets patients, and answers the telephones. Clerical duties also include preparing any needed hard charts documents, scanning paper orders, filing, faxing, ordering supplies, and processing correspondence. Secretary may work Plan of Care queue (according to policy) in conjunction with HIM to ensure POC are signed. The secretary must intervene appropriately to meet the needs of people with impaired mentation, vision, hearing, or mobility. This position also requires employee to serve as a PT tech when necessary for patients requiring extra assistance.