Recruiting Technology & Operations Program Manager

Recruiting Technology & Operations Program Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

As part of the Recruiting Strategy & Operations team, the Recruiting Technology & Operations Program Manager will play a critical role in shaping and managing the technology ecosystem that powers our Global Talent Acquisition function. You'll lead initiatives that optimize recruiting tools and processes, ensuring efficiency, scalability, and an exceptional candidate and recruiter experience. This role offers the opportunity to influence technology strategy, drive measurable impact on hiring outcomes, and build expertise in global program management, HR technology, and change management.

Please note this role is based in Seattle and follows our flexible work model, requiring a minimum of three in-office days per week. Candidates currently located in the Seattle area will be considered for this position.

In this role, you will :

• Lead the planning, execution, and delivery of recruiting technology initiatives aligned with business priorities.
• Define program scope, objectives, and success metrics in partnership with stakeholders.
• Monitor progress, manage risks, and ensure timely delivery of projects, in partnership with the People Technology team.

Oversee day-to-day operations of recruiting systems (e.g., ATS, CRM, scheduling tools) to ensure stability and compliance.

Identify and implement process improvements to enhance recruiter productivity and candidate experience.

Partner with HR Technology teams to manage system integrations and troubleshoot issues.

Develop and execute change management plans, including communications, training, and adoption strategies for new tools and features.

Act as a subject matter expert for recruiting technology, providing guidance and support to end users.

Ensure data accuracy and integrity across recruiting systems.

Support analytics initiatives by enabling reporting capabilities and delivering actionable insights to stakeholders.

Manage relationships with recruiting-specific technology vendors and ensure governance, including regular check-ins and Monthly / Quarterly Business Reviews (MBRs / QBRs).

Discover areas of optimization within our recruiting technology stack i.e. feature enhancements, upgrades, and roadmap alignment with business needs.

Collaborate with cross-functional teams and gather requirements and align on priorities.

Manage tool licensing and ensure optimal allocation and utilization.

Resolve escalated vendor issues and track progress to closure.

Experience and Qualifications :

Project & Program Management Skills :

Analytical & Problem-Solving Skills :

Communication & Stakeholder Management :

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

Accommodation requests :

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.