DIRECTOR OF OPERATIONS

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Help or transport service

Paid time off

Training & development

Vision insurance

SAINT P.A.U.L.S., INC.

DIRECTOR OF OPERATIONS

Full job description

Overview :

The Director of Operations is responsible for continually focusing on achieving DHS shelter operations through cost control, client satisfaction and developing employees, while maintaining the integrity of the shelters under the SAINT PA.U.L.S., INC cluster.

Responsibilities :

Focus on shelter operation, including training, scheduling, daily duties, etc.

Tour the operating departments, daily making adjustments as needed via department heads.

Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to DHS standards, and the review of previous and future sales and operations efforts.

Meet all DHS financial review dates and SAINT P.A.U.L.S., INC. directed programs in a timely fashion.

Hold a monthly financial review with the CEO, shelter Site Directors, and available supervisors.

Ensure that all department heads maintain DHS budgeted standard checkbook accounting procedures.

Develop managers and staff for future advancement through competency training and corporate sponsored training programs.

Participate in required DHS shelter coverage as scheduled.

Maintain direct contact with and monitor the development of management trainees.

Adhere to all DHS policies and procedures and train new managers to ensure compliance.

Oversee and assist in the SAINT P.A.U.L.S., INC. budget process as required.

Ensure that training in service standards is taking place in each department using the steps to effective training according to DHS standards.

Assist in creating a positive team-oriented environment which focuses on the clients, through employee development and motivation.

Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Managers and Site Directors.

Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with clients, management and all other employees.

On a monthly basis, observe SAINT PA.U.L.S., INC. budgetary position by estimating line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.

Prepare and conduct all management interviews and follow hiring procedures according to DHS and SAINT P.AU.L.S., INC. standards. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.

Interview all prospective final candidates for any vacant management position within the organization prior to any offer being extended.

Perform all department manager performance appraisals according to SAINT P.A.U.L.S., INC., and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.

Motivate, coach, counsel and discipline all management personnel according to ASAINT P.A.U.L.S., INC. and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.

Perform any other duties as requested by the CEO OR anyone from the NYC Department of Homeless Services.

Ensure that all employees receive fair and equitable treatment according to SAINT P.A.U.L.S, INC.

Respond to client complaints in a timely manner.

Assist in prepare the budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.

Work with other Executive Board members and keep them informed of agency issues as they arise.

Keep the CEO fully informed of all problems or matters requiring his / her attention.

Prepare and submit required reports in a timely manner.

Organize and conduct department meetings on a regular basis.

Monitor quality of service and product.

Cooperate in menu planning and preparation.

Ensure timely purchase of shelter items within budget allocation.

Oversee operations of the clients cafeteria.

Qualifications :

At least 6 years progressive experience in a DHS shelter or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

Long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with clients and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with DHS Standards, as required by scheduling, which will vary according to the needs of the facility.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with DHS Standards and regulations to encourage safe and efficient shelter operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to maintain confidentiality of information.

Perform other duties as requested by management.