FTE Help Desk ELD

Description

The FTE Help Desk Technician plays a critical role in supporting the daily operations of Intelligent Transportation Systems (ITS) under the E8S79 contract. This position is responsible for monitoring, analyzing, and reporting the operational status of various ITS field devices across designated State Roads and mile markers. The technician will use multiple software platforms via secure VPN to perform system reviews, communicate with field technicians, and ensure timely issue resolution for downed devices.

Primary Responsibilities :

• Monitor and analyze the status of ITS devices reporting as "Down" using specialized software platforms accessed via the DOT TPK Web VPN.
• Communication with TPK Helpdesk staff and various TPK project contractors
• Generate and distribute the Daily Down Devices Report to field technicians and supervisors.
• Communicate and confirm device assignments with the Technician Supervisor and field staff.
• Respond to and manage real-time alerts, internal help desk emails, and technician inquiries.
• Provide device status updates to staff or technicians via email or phone as needed.
• Maintain accurate tracking of device operational issues and ensure timely resolution.

Devices Monitored :

Software & Tools Used :

Additional Duties :

Contract Coverage Area :

This position supports ITS operations on the following State Roads and associated mile markers :

Qualifications :

Qualifications

Education

Bachelors of Information Technology (preferred)

Experience

4 years : Related Experience (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.