Senior Patient Service Representative Coverage / Float

Senior Patient Service Representative Coverage / Float Day Shift

Hours : 8 hour shift during the Hours of Operation : 7 : 00A-6 : 30P Mon-Thurs, 7 : 00A-5 : 30P Friday

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture :

• Focus on Patient Care
• Clinical Variety and Challenge
• Family Culture
• Trust in Each Other
• A Proud Tradition

Summary

Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in / out desk including appointment check-in and out, registration, authorization / verification of insurance(s), explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide office support for all Scheduling and Patient Financial Services staff. Work cooperatively with other departments and outpatient staff / leadership to assure financial reimbursement for outpatient services. In addition, the Senior Patient Service Representative will provide training support and compliance and education requirements for the Patient Service Representative team.

Essential Job Responsibilities

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient / family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

Preferred Job Qualifications

Physical Requirements for Essential Job Qualification

Levels :

Remain in a stationary position : Majority

Traverse or move around work location : Occasionally

Use keyboard : Frequently

Operate or use department specific equipment : None

Ascend / Descend equipment or ladder : None

Position self to accomplish the Essential Functions of the role : None

Receive and communicate information and ideas for understanding : Occasionally

Transport, position, and / or exert force :

Up to 10 pounds : Occasionally

Up to 25 pounds : None

Up to 50 pounds : None

Up to 75 pounds : None

More than 100 pounds : None

Other weight : Up to___ pounds

Other : _____

Compensation based on experience, starting from $20.94.

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.