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Summary / Objective

The Front Desk Receptionist is the first point of contact with our patients. The Receptionist will be responsible for greeting and checking in and checking out of patients, answering incoming calls, assisting with scheduling of new appointments, answering patient concerns, handling money and processing credit cards, requisition of supplies, as well as additional clerical duties.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet patients in a pleasant and positive manner.
• Obtain new patient information to include HIPAA forms.
• Scan insurance card (s) into AllScripts and Phreesia computer programs.
• Enter new patient information in computer system.
• Update information in the computer system for all established patients with appointments as they present to the front desk.
• Schedule follow up appointments. Maintain appointments in computer system.
• Answer phones and take messages for nurse staff and physicians.
• Check patients out and collect applicable fees (copays, account balances, etc.). Write receipts for all monies received.
• Print schedules for the following day.
• Advises "ordering receptionist" of office supply needs when low.
• Pull and / or prepare patient charts for upcoming appointments when needed.
• Maintain reception area in an orderly fashion.
• Performs other duties as requested by providers, administrator or supervisor.
• Knowledge of general collection procedures and techniques.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve recurring problems.
• Basic understanding of how to use our computer system.
• Conscientiousness, patience and flexibility, honesty, and reliability as shown by references and work history.
• Must have excellent communication skills to deal with other employees and patients in a professional and positive manner.

Competencies

Supervisory Responsibility

This role has no supervisory responsibilities. Employee reports directly to Front Office Supervisor and Clinical Administrator.

Work Environment

This job operates in a professional medical office environment within a clinical setting. It also utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Demonstrate cognitive ability to

Position Type and Expected Hours of Work

This is a full-time position. Days and typical hours of work are Monday through Thursday, 7 : 30 a.m. to 5 p.m. and Friday 7 : 30 a.m. to 12 : 45 p.m.

Travel

No travel is expected for this position within first six months of employment. Travel is possible thereafter to fulfill any workforce shortages at the Practice's other clinical sites.

Required Education and Experience

Preferred Education and Experience

Additional Eligibility Qualifications

None required for this position.

Work Authorization / Security Clearance

Must be authorized to work in the United States of America. Must acknowledge and agree to comply with the Practice's policies including the drug and alcohol policies.

Other Duties

Please note this job description is representative and not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Dermatology Associates of Virginia is an Equal Employment Opportunity (EEO) employer.