IT Service Desk Analyst

A company is looking for an IT Service Desk Analyst (Enterprise IT Support) to deliver exceptional customer service in a remote environment.

Key Responsibilities

Respond promptly to Service Desk calls, emails, requests, and chat sessions, ensuring high standards of support

Accurately record and track all interactions using the ticketing system for efficient issue resolution

Provide hands-on technical support to business partners to maintain smooth operations of computer systems and networks

Required Qualifications, Training, and Education

Experience in Service Desk operations with a focus on customer service

Strong troubleshooting skills across computer systems and networks

Ability to manage and document tickets accurately in the ticketing system

Willingness to engage in continuous learning about business functions and technological advancements

Access to a high-speed internet connection and must be located in the United States