Supervisor- BNC Starbucks Licensee (Part-time, Georgia Tech)

Barnes & Noble College Cafe Supervisor

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor in our BNC Starbucks Licensee Cafe. In the Cafe you will provide assistance to the management team, have oversight for team members within the cafe or store in the absence of upper management, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

As a Cafe Supervisor in our BNC Starbucks you will support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. You will spend the majority of your time on the sales floor coaching and modeling Wow customer service. You will help train and oversee the daily work activity of team members in the Caf. You must be knowledgeable about cafe and store operations; provide outstanding customer service; help enforce loss prevention and safe food handling procedures; and ensure that the Caf is maintained.

Expectations :

• Spend the majority of your time in the cafe delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all caf operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.
• Assist with assigning work and providing focused direction to caf team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily.
• Help resolve customer issues and complaints and escalating to manager, when necessary.
• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards. Food handling or safety certification may be required in some locations.
• Replenish customer service stations, order / receive supplies or products, and take out trash.
• Assist with processing sales transactions.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store and hours will be less than 30 per week.

Physical Demands :

Benefits available include :

COVID-19 Considerations :

Our stores comply with all applicable federal, state and local requirements and / or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications :

EEO Statement :

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.