Software Support SpecialistFlintex Consulting Pte Ltd • Anson, TX, US
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Software Support Specialist
Flintex Consulting Pte Ltd • Anson, TX, US
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job_description.job_card.job_descriptionAny Graduate / BE / BTech / MCA. Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers. Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization. Working according to target market time zone a must. Excellent verbal, written and effective communication skills. Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment. Effective time-management, organizational and prioritization skills. Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.
Roles & Responsibilities :
- Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.
- Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
- Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.
- Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.
- Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
- Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
- May have to extend regular work timings (if required) while working on Support tasks assigned.
- Will report to the Support Lead.
Required Professional & Interpersonal Qualities :
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Software Support Specialist • Anson, TX, US
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