Associate Manager - Desktop Support Nashville Tennessee (Hybrid)

Job Description :

DXC Technology (NYSE : DXC ) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Associate Manager - Desktop Support Nashville Tennessee (Hybrid)

Must have a valid USA Indefinite Work Permit

KEY RELATIONSHIPS

Work closely with all internal & external clients leveraging the knowledge, resources, and support groups within the team. Collaborate with teammates in all global locations.

ESSENTIAL DUTIES

Provide operational technical support to clients relating to desktop equipment

Manage ongoing maintenance and deployment of new hardware and software for device life cycle

Monitor and update service requests and incidents within the ServiceNow

Provide service support, installation, and configuration with PCs, smart devices

Act as escalation point to Tier 1 group regarding any application or hardware -related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions

Imaging of desktop and laptop computers-knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune

Prepare workstations, including the setup and configuration of laptops and desktops

Interface with hardware vendors to facilitate repair and installation

Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues

ADDITIONAL DUTIES

Ability to serve as a backup to the existing Desktop Manager as required

Maintain inventory using internal tracking systems to ensure accurate reporting

EXPERIENCE SKILLS REQUIRED

B.A. / B.S. in related field or equivalent education / experience to provide necessary skills to perform primary responsibilities

Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments

Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude

Ability to lift and / or move computer equipment and boxes

Knowledge of Microsoft Windows OS, Microsoft Office Suite & Microsoft 365

Ability to maintain professional communication by phone, email, and in person with end users, support staff, and IT staff

Prior experience working for a professional service organization preferred

Parallels RAS experience required

Knowledge of Power BI / Power Apps required

ADDITIONAL ABILITIES REQUIRED

Occasional travel to other offices may be required

Occasional after hours work as needed

Must have a valid indefinit USA wrok permit

Responsible for Parallels RAS infrastructure build / Support

Responsible for all levels of end user support

Responsible for Vmware virutualization support

Responsible for Microsoft M365 Tenant support

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (GSS-HR-ER@dxc.com) .

Please note : DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .