Junior Support Specialist
VirtualVocationsDurham, North Carolina, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Junior Support Specialist to begin their journey in customer support.
Key Responsibilities
Respond to and resolve customer queries via email, focusing on transactional issues like refunds and cancellations
Escalate complex queries to appropriate internal channels
Continuously improve product knowledge and participate in team meetings to enhance processes
Required Qualifications
0-2 years of experience in a customer support or customer-centric role
Proficient English speaker
Ability to work remotely and communicate effectively across different time zones
Strong interest in helping and interacting with people
Investigative mindset with a desire for continuous improvement
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Support Specialist • Durham, North Carolina, United States
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