Service and Support Administrator

The Service and Support Administrator role is a 06 Month (Contract to Hire) at Chelmsford MA 01824 (Onsite)

Pay Range : $21-$24 / hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

JOB SUMMARY : The Service and Support Administrator is a key liaison between customers and internal teams for the Fluid Analysis service and support business. This role is responsible for the timely and accurate processing of all customer requests, including handling inbound calls and emails, creating and managing service tickets in the CRM and ERP systems, and overseeing RGA / RA (Return Goods Authorization / Return Authorization) orders from quoting to completion. The Service and Support Administrator will manage service contracts and extended warranties, process payments, and resolve financial and / or purchase order discrepancies. This position requires excellent organizational and customer service skills to maintain accurate records, update procedures, and ensure a high level of customer satisfaction.

REQUIRED EDUCATION AND EXPERIENCE :

• Associate's degree (A.A.) or equivalent from an accredited two-year college / university or technical school; or 2-4 years' related experience and / or training; or equivalent combination of education and experience.
• Strong communication skills
• A positive attitude, exceptional work ethic, and a willingness to learn new skills
• Strong verbal and written English communication skills
• Strong attention to detail and good organization skills
• Post Sales support experience
• Must be able to work independently, with minimal supervision and among a team setting
• Approachable and pleasant
• Ability to collaborate with other disciplines within the organization
• Results oriented professional who respects and values team members
• Experience with Microsoft Office applications

REASONING ABILITY

OTHER SKILLS AND ABILITIES

Knowledge of the following office platforms strongly preferred : Microsoft Office Suite, customer relationship management systems (CRM : SalesForce.com), computerized order entry systems (ERP : SAP / Navision)

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 610-200-0828 or prakhar.gupta@akkodisgroup.com.

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :