Customer Success Manager

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin.

We serve government agencies, municipalities, manufacturing firms, and highly regulated businesses with secure, transparent, and high-quality technical solutions.

If you have an understanding of common SMB technologies, appreciate a collaborative environment, and enjoy interfacing with business owners and key stakeholders, we would love to hear from you!

This is an on-site opportunity located in Kaukauna, WI.

We’ll provide :

• Generous benefits package including health / dental / vision insurance, PTO, and Simple IRA Quarterly Incentive opportunities Additional perks including a gym membership and IT training reimbursement Predictable set schedule of 7 : 45am - 4 : 45pm to help promote work / life balance A collaborative environment that provides feedback on a regular basis Salary of $70-80k based on experience What you’ll do : Be the primary point of contact for clients, building long-term relationships with them and acting as a client advocate Explore opportunities to add value to clients in line with their long-term goals and needs Conduct regular client touch base discussions to identify problems and opportunities for improvement Create quotes for standard projects and day-to-day items Drive the onboarding process with new clients – facilitate regular, open communication and ensure clients feel supported during the process Assist in creating training courses and educational materials Skills you’ll need : Experience in customer service, account management, or inside sales Intermediate proficiency with Windows and MS Office An outgoing, poised personality and comfort talking to clients regularly Critical thinking skills and ability to stay organized MSP experience a big plus!

Ready to apply?

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