PSR Supervisor - Pediatric Specialty Clinic

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Job ID

81808

Location

Sacramento

Full / Part Time

Full Time

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Job Summary

The Pediatric Specialty Clinic PSR Supervisor is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as an office supervisor and functions under the direction of the CAARE Center Admin Officer, supervising a small group of employees and providing accountability as delegated for the day-to-day operations of the designated clinic location(s).

The PSR Supervisor position provides essential leadership and oversight within the Pediatric Ambulatory Services Department, ensuring efficient operations, exceptional patient service, and the ongoing development of a high-performing team. This position encompasses a broad range of responsibilities related to staff supervision, daily operations management, administrative support, and interdepartmental collaboration.

The PSR Supervisor plays a key role in fostering a positive and productive work environment, promoting effective communication, and contributing to the delivery of high-quality, patient-centered care.

Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs.

Apply By Date : October 26, 2025, at 11 : 59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and / or certification if required for the position

• Bachelor's degree in a related area and / or equivalent experience / training
• Minimum of (1) year of supervisory or leadership experience in an outpatient clinical setting
• Minimum of (1) year of experience navigating health care insurance systems (Medi-Cal, Medicare, HMO, PPO, etc.) to obtain authorizations, schedule appointments, make referrals, and manage billing
• Experience using EPIC or similar electronic medical record systems
• Medical office management experience, including scheduling, template maintenance, and general computer skills
• Demonstrated proficiency with ICD-10, CPT, and HCPCS coding for insurance and billing purposes
• Knowledge of medical office procedures, medical terminology, and healthcare regulations (including HIPAA)
• Knowledge of standard hiring protocols and employment laws
• Proficiency in navigating health care insurance systems and understanding billing processes
• Understanding of human motivation and employee development, with the ability to encourage initiative and growth
• Skill in training, supervising, and offering conflict resolution
• Strong communication and interpersonal skills to interact effectively with patients, staff, and providers
• Excellent organizational and time management skills to handle multiple tasks and priorities
• Problem-solving and decision-making abilities to address issues and implement solutions
• Computer proficiency, including experience with electronic medical records, scheduling systems, and Microsoft Office Suite
• Ability to interview and select qualified candidates using effective screening techniques
• Ability to objectively and constructively evaluate employee performance, provide feedback, and set performance goals
• Ability to administer disciplinary action and implement corrective action plans, up to and including termination, in collaboration with HR and management
• Ability to identify areas for process improvement, develop and implement solutions, and measure outcomes

Preferred Qualifications

Key Responsibilities

Department Overview

The vision of the Department of Pediatrics is the healthiest future for all children and families, with a mission dedicated to creating a healthy future for all children through outstanding patient care, transformative research, innovative medical education, and community-based advocacy. As part of this mission, the purpose of the CAARE Diagnostic and Treatment Center is to provide culturally responsive, trauma-informed patient care (mental health services), teaching, and research on behalf of abused / neglected and at-risk children. The CAARE Center specializes in treating childhood trauma, offering evidence-based treatment within a multidisciplinary setting that values staff wellness. Mental health services are provided to children ages 0 to 21 through various service contracts and grants across settings, including outpatient clinics, pediatric clinics, juvenile halls, and community settings.

POSITION INFORMATION

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC : https : / / ucnet.universityofcalifornia.edu / labor / bargaining-units / index.html.

Physical Demands

Mental Demands

Work Environment

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position.

Misconduct Disclosure Requirement : As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM

To learn more about our background check program, please visit : https : / / hr.ucdavis.edu / departments / recruitment / ucd / selection / background-checks