Bilingual - Customer Service Specialist

Job Description

This contract-to-hire position offers a supportive team environment and opportunities for career development. The role is ideal for someone who thrives in a fast-paced setting and is committed to delivering exceptional customer service.

Responsibilities

• Work collaboratively with the team to pull orders from a shared email inbox.
• Email customers to clarify orders and respond to inquiries promptly.
• Enter orders into the system accurately and efficiently.
• Manage a high volume of product and shipping information.
• Ensure all interactions align with company standards and customer satisfaction.
• Report to the Customer Service Supervisor and handle special projects as directed.

Qualifications

Required Work Hours

Monday to Friday, 40 hours per week with occasional half-day on Saturdays. Start time may be as early as 5 / 6 AM.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.