Senior Lead (Sr Manager) - Safety Operations

Safety Management Systems Leader

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Job Description Summary

This role is responsible to lead the development and implementation of Safety management Systems, coordinate operational investigations, and manage risk registers to ensure timely mitigation efforts. Establish and maintain operational risk management frameworks, facilitate retrospectives for continuous improvement, and provide expert consultation on risk management practices while conducting readiness assessments and operational testing.

Job Description

Develop and implement strategies for the effective deployment and management of Safety Management Systems across the organization.

Lead and coordinate operational investigations to identify root causes of incidents or near-misses and implement corrective actions to mitigate risks.

Risk Register Management : maintain and update the operational risk register, identifying, assessing, and prioritizing operational risks to ensure timely mitigation efforts.

Establish and maintain an operational risk management framework aligned with industry best practices and regulatory requirements.

Facilitate retrospectives to review operational performance, identify lessons learned, and implement enhancements to operational processes.

Provide expert guidance and consultation to internal teams on operational risk management practices, ensuring alignment with organizational objectives.

Review and assess operational documentation, policies, and procedures to ensure compliance with regulatory requirements and internal standards

Qualifications

Proven track record of at least 10 years in transportation safety management or a similar role, preferably in a regulated industry such as aviation, military, or logistics.

In-depth knowledge of safety regulations, standards, and best practices applicable to transportation operations, including but not limited to DOT, NHTSA, and OSHA requirements.

Strong analytical skills with the ability to interpret complex data sets and derive actionable insights to drive safety improvements.

Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.

Demonstrated leadership capabilities, with the ability to lead cross-functional teams and drive change in a dynamic and fast-paced environment.

Certified Safety Professional (CSP) or equivalent safety certification is a plus.

Job Expectations

Hybrid working

Base : SFO, LA, PHX, or AUS

Flexible work schedule, including non-traditional hours & holidays

Skills

Partnerships & Strategic Working Relationships Skill Set :

Relationship building and management

Negotiation and collaboration

Cross-functional communication and alignment

Gaining Commitment :

Persuasive communication

Relationship building

Influencing skills

Strategic Decision-Making Skill Set :

Analytical thinking and problem-solving

Critical thinking and judgment

Risk assessment and management

Long-term planning and prioritization

Facilitating Change Skill Set :

Change management principles

Stakeholder engagement and communication

Project management

Problem-solving and decision-making

Leading with Vision & Values Skill Set :

Setting and communicating a clear vision and objectives

Inspiring and motivating teams toward common goals

Innovation Skill Set :

Creativity and ideation

Problem-solving and solution-oriented thinking

Technology and market trends awareness

Foster innovation through processes and practices

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.