Animal Protection & Control Program Manager II - Community Development

Program Manager II

Program Manager II positions manage a significant program(s) and associated staff that directly impact departments and policies countywide. Incumbents are expected to handle considerable complexity in program budget process and management, and high visibility or impact on significant operations within the County. Incumbents forecast, plan, develop and implement strategies and programs to accomplish goals, priorities and objectives including : managing department resources; developing, interpreting, monitoring, adjusting and implementing policies and procedures; and managing daily operations. Program Manager II positions provide management services over a division / section / unit or serve as a management team leader, providing supervision and direction. Incumbents represent the department at various events such as : meetings, hearings, training, and bid openings; ensures that department goals, views and positions are served; responds to the most sensitive inquiries and complaints and resolves operational and policy issues. Incumbent establish precedent for work of the program and at this level care is exercised in evaluating political and policy ramifications in terms of the unit, department, County and program(s). Specific duties vary based on department of assignment and range of responsibilities. The manager is responsible to coordinate and manage the day-to-day operations of staff engaged in field patrol services, enforcement of animal licensing services, animal cruelty investigations, dangerous / vicious dog investigations, animal facility inspections, and community outreach. This position provides daily case management guidance, direction, and support to Animal Control Officers who encounter a wide variety of calls for service involving domestic animals and livestock. This position may be available for a Hybrid schedule (OR / WA Only).

Qualifications

Program Manager II positions typically require a job related Bachelor's degree or Master's degree; and / or a combination of experience and specialized training which includes a minimum of five (5) years experience within the assigned area. Knowledge of : The principles and practices of public sector organization and program operations; project management, including planning, scheduling, monitoring, and problem solving; methods and procedures of budget development and justification; application and interpretation of County, state and federal laws and regulation relevant to the program area which include animal laws in the state of Washington; analysis and evaluation of policies, procedures, public information, and service delivery issues; local and state lawmaking processes; research methods and techniques; trends and practices within the specialized area; and personal computer applications and usage. Ability to : Effectively plan, direct, and delegate program components; assign, supervise and evaluate the work of subordinates; delegate responsibility and authority to carry out policy directives of the governing authority in an effective and timely manner; write clear and concise reports, memoranda, and letters; analyze problems, identify alternative solutions, project consequences of proposed actions, and formulate recommendations; utilize various PC applications at an advanced level; interpret and explain policies, procedures, laws, and regulations; establish and maintain effective working relationships with the public, other governmental jurisdictions, contractors, and other County staff. Plan and organize work to meet changing priorities and deadlines. Other special requirements : Some positions require a valid driver's license and a successful criminal background check as required by law. The Animal Protection and Control program provides services 7 days a week. Weekend and after hour calls are possible and can vary depending on the situation.

Examples of Duties

Duties may include but are not limited to the following :

• Plan, organize and determines overall program or division organization, mission, core services and allocation of financial, human and capital resources. Develops and manages short- and long-term department goals and priorities.
• Guides and leads the development, interpretation and application of policies and practices within scope of responsibility.
• Measures and evaluates program / division / unit performance and effectiveness.
• Advises the Program Manager III on new programs, policies, and procedures.
• Develops and maintains effective personal and department-level working relationships, including other governments, other County departments, community organizations, neighborhood groups and individual citizens. Represents the department in relations with state, federal and local regulatory agencies.
• Develops and oversees policies, programs and activities involving community relations, community education and public information. Promotes optimum community participation and input into the program or department activities.
• Fiscal management including development and presentation of the program or division's operating budget, monitoring of revenues and expenditures, development or improvement of funding mechanisms and sources, ensuring that all programs are within budget and as cost effective as possible.
• Analyze and manage the program(s), services and activities of the assigned area; develop and implement new elements of the assigned program(s) and / or department division.
• Define program and / or division goals and objectives; establish methods and means of accomplishing objectives; implement policies and procedures; develop division or program budget.
• Prepare reports on program performance, needs, services information, and demographic data; contribute to and insure the evaluation of program performance.
• Oversees the selection, training, motivation and evaluation provided by supervisory or management staff to include disciplinary actions.
• Provide information to staff, and other interested parties to include public on applicable local, state and federal codes, regulations, requirements, standards, and programs
• Direct, coordinate and review the program work plan : meet with staff to identify and resolve problems; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures.
• Participates in community outreach efforts as applicable to the department assigned.
• Establish and maintain effective partner relationships with various animal welfare agencies and organizations.
• Performs other related duties as required.