Senior Practice Manager-Neurosurgery (West Houston / Katy)

Senior Practice Manager

At Houston Methodist, the Senior Practice Manager position is responsible for independently managing and / or coordinating complex delivery of care within a large, multi-physician primary care, specialty, or multi-disciplinary practice. This position supervises the functions related to front desk, business transactions, clinical support services, compliance, safety, and customer service and is responsible for maximizing revenue through efficient, effective, and compliant procedures. The Senior Practice Manager position works collaboratively with clinic medical staff and with system-wide administrative and medical staff as needed. This position is committed to creating a culture of compassion, integrity, innovative thinking, and leadership excellence.

The manager position responsibilities include managing the daily work activities of the work unit / department staff, ensuring quality, productivity, functional excellence, and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring, and operations initiatives that secure compliance with ethical and legal business practices and accreditation / regulatory / government regulations.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

Education : High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Work Experience : Five years of clinical healthcare experience, of which at least two years must have been in a managerial role; may consider HM employee with four years of clinical experience in a relevant field with HM performance that demonstrates progressive leadership abilities.

License / Certification

Licenses and Certifications - Required : N / A

Licenses and Certifications - Preferred : Practice Management Certification

Knowledge, Skills, and Abilities

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

Ability to effectively communicate through a variety of channels with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message.

Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization.

Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations, and individuals involved.

Demonstrates leadership qualities and critical thinking through self-direction, initiative, and effective interpersonal skills and oral / written communication skills.

Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Ability to work effectively in a fast-paced environment.

Demonstrates flexibility and adaptability in the workplace.

Exceptional management skills to assess and make staffing changes depending on provider's schedule and patient volumes to maximize the provider's schedule.

Ability to problem solve in a high-stress environment with exceptional communication skills.

Company Profile

Houston Methodist Specialty Physician Group - As one of the nation's leading hospitals and academic medical centers, Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research, and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.