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Business Applications Analyst- Care Access - Support
Business Applications Analyst- Care Access - SupportUNC Health Care • Morrisville, NC, US
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Business Applications Analyst- Care Access - Support

Business Applications Analyst- Care Access - Support

UNC Health Care • Morrisville, NC, US
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Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Position Description : Serves in a cross-functional role that aids in the design, build, and maintenance of scheduling patterns and templates in Epic Cadence for all clinics and ancillaries across the healthcare system. This role collaborates with key members of operations and management to support visit type creation that works in conjunction with key scheduling components such as rules, blocks, pools, and other data elements required to schedule appointments.

Functions as the primary liaison with the Information Services Department for dictionary support, table entries, training, drafting, maintenance, and enforcement of policies and procedures relative to registration and scheduling so as to maintain system standards promoting patient access. The Business Applications Analyst will also be responsible for the recruitment and retention of Business Application Analysts and Specialists.

Epic Scheduling Build and Support

  • Works closely with other Epic Core teams and Operations to build key components necessary for Cadence scheduling
  • Ensures new departments joining the UNC system are built to comply with standards included in the Template Tool Policy
  • Resolves Service Now Incidents and Tasks related to scheduling and template build
  • Provides end user support for all UNC owned and managed clinics along with Community Connects

Template Optimization

  • Establishes and provides oversight to the application of enterprise-wide standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
  • Offers guidance on best practices and opportunities for optimal capacity according to guidelines and standards.
  • Ensure that templates are adapted to meet the needs of patients and operations as indicated by access data, patient satisfaction, and operational feedback
  • Works collaboratively with clinic operations, scheduling services, call centers, revenue management and ISD to ensure effective template design.

    • Education Requirements :

  • Bachelor's degree in Business Administration, Information System Management, Math / Science or related field (or equivalent combination of education, training and experience).

    • Licensure / Certification Requirements :

  • No licensure or certification required.

    • Professional Experience Requirements :

  • If a Bachelor's degree : Three (3) years of progressively responsible experience working with information systems.
  • If an Associate's degree : Seven (7) years of progressively responsible experience working with information systems.
  • If a High School diploma or GED : Eleven (11) years of progressively responsible experience working with information systems.

    • Knowledge / Skills / and Abilities Requirements :

    Preferred Attributes :

  • Problem-solving skills, excellent computer skills including working knowledge of Microsoft Office Word, Excel, and PowerPoint
  • Experience with Patient Scheduling, Electronic Health Record, and Billing systems helpful.

    • Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

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    Application Support Analyst • Morrisville, NC, US