National Customer Service Specialist- Monday-Friday, 11 : 00 AM

Join Our Team as a National Customer Service Specialist

MBA Consulting Services, Inc. (MBA CSi) is a trusted federal government IT systems integrator specializing in innovative solutions that address mission-critical challenges. With a 20-year legacy of excellence, we deliver comprehensive services in information technology, engineering, professional services, and facilities management. Our values-driven culture emphasizes integrity, respect, and quality, fostering an environment where top talent thrives. MBA CSi employs over 350 professionals across 46 locations worldwide. Position Overview : We're looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records. If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

What You'll Do :

• Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
• Generate reports and suggest process improvements for better management and efficiency.
• Develop and implement policies and procedures to enhance Security Lock functions.
• Provide technical support for ordering systems and related applications.
• Maintain accurate records for key returns, combination changes, and product updates.
• Participate in meetings to provide insights and recommendations on Security Lock programs.
• Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We're Looking For :

Additional Details :

Why Join MBA CSi? At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence. Take the next step in your career and apply today!