Fiber Installation Technician (Fayetteville)

Overview : POSITION PURPOSE :

As a Fiber Installation Technician, you will be involved in hands-on work in the field and will be responsible for installing, maintaining, and troubleshooting fiber-optic cables and related equipment. The work performed must follow safety guidelines.

ESSENTIAL DUTIES :

• Install, splice, and terminate fiber-optic cables and connectors in both indoor and outdoor settings. Ensure proper routing and organization of cables to meet industry standards.
• Conduct thorough testing and quality assurance checks to verify the functionality and performance of the installed fiber optic connections. Identify and resolve issues as needed.
• Perform routine maintenance and repair activities on fiber-optic equipment and network infrastructure to ensure uninterrupted service. Respond to service outages promptly and restore connectivity.
• Maintain detailed records of installations, repairs, and equipment used. Generate accurate reports on work completed and document network configurations.
• Interact with customers in a professional and customer-focused manner. Address their inquiries, explain service options, and provide technical support when required.
• Maintain safe work environment by following safe practices and adhering to safety policies. Report any accidents, losses, injuries or property damage to supervisor and customer based on established policies
• Collaborate with colleagues and other teams to resolve complex technical issues and coordinate on network expansion projects.
• Accurately manage inventory, ensuring correct device counts and records
• Update and improve job knowledge by participating in educational opportunities, reading technical publications, and up-training.
• Enhance the organizations reputation through personal accountability for accomplishing new and different requests and always striving to add value.
• Apply personal ethics, honesty, initiative, flexibility and responsibility in the performance of work assignments.
• Accurately report all time worked and notify management or human resources of any questions, issues or concerns in this regard.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Maintain punctual, regular and consistent attendance.
• Self-monitor performance through scorecard reports.

OTHER DUTIES :

INCUMBENTS ARE HELD ACCOUNTABLE FOR ALL DUTIES OF THIS JOB

JOB SPECIFICATIONS

Required Knowledge / Skills / Attributes

Education

Experience / Qualifications

WORKING CONDITIONS :

Requires ability to travel and drive to job sites daily. Must have, prior to, and throughout employment, an acceptable background and current, valid drivers license to commute to customer homes.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

What were offering :

A clear promotion path to Field Technician Supervisor and Site Manager - 80% of our