Cemetery Administrator

Cemetery Administrative Assistant

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This role is responsible for administrative and clerical functions, customer inquiries and sales support for one or more cemetery. A proven commitment to quality customer service and teamwork is required.

Responsibilities include :

• Prepares and maintains interment rights, prepaid service, interment and product installation related contracts, documents / files as required by law and cemetery policy.
• Prepares accurate interment related schedules and related documentation and correspondence required to ensure effective, efficient delivery of cemetery programs, services and events.
• Prepares memorial marker orders and facilitates product installation and coordinates processing of orders and the control of storage inventory for vaults and markers.
• Coordinates the processing of cemetery service requests and work orders related to Grounds / Maintenance staff.
• Completes related invoicing, deposits, collections, cash flow and associated data entry.
• Processes purchase orders and reconciliation of purchase-card transactions as required.
• Utilizes cemetery software to create and update client accounts, invoices and property referencing.
• Resolves cemetery's customers' inquiries, providing exceptional customer service.
• Communicates with funeral establishments, religious and cultural organizations, community groups and product suppliers to support delivery of sales, programs and services.
• Provides clerical support related to cemetery sales, services and related product delivery activities.
• Ensures cemetery policies and procedures are followed.
• Works collaboratively with team members to ensure necessary workflow and operational effectiveness.
• Provides back-up support to other teams and division functions as needed.

Minimum Requirements :

Certification / License :

Experience :

Knowledge, Skills and Abilities :

Work Environment

Work Postures

Physical Demands

Work Hours