Patient Services Assistant- PRN

Job Opportunity

Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support.

Education : High School or GED equivalency

Experience : 6 months of related experience

Skills : Knowledge of medical terminology, CPT and ICD9 codes

Ability to : perform written and oral communication, perform non-complex arithmetic calculations, organize and maintain files and records, manage multiple tasks and deadlines

Principal Duties and Responsibilities :

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments
• Schedules patient appointments, using a computerized medical system or handwritten schedule
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments.
• Prepares daily deposit form. Escorts patients to rooms
• Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips. Secures all necessary signatures
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.
• Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures
• Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians
• Compiles patient statistics and maintains patient tracking system.
• Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected
• Performs all functions related to Pre authorization by calling the insurance company, giving clinical information, and getting the test pre approved prior to test
• Tracks no auth denial and keeps a monthly report that includes how many and why
• Manage and update the list of insurances Radiology accepts.
• Send the list out to on campus physician practices
• Perform other clerical related duties such as scheduling, and registration

All roles must demonstrate GBMC Values :

Respect

Treats others with fairness, kindness, and respect for personal dignity and privacy

Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

Meets and / or exceeds customer expectations

Actively pursues learning and self-development

Pays attention to detail; follows through

Accountability

Sets a positive, professional example for others

Takes ownership of problems and does what is needed to solve them

Appropriately plans and utilizes required resources for various job duties

Reports to work regularly and on time

Teamwork

Works cooperatively and collaboratively with others for the success of the team

Addresses and resolves conflict in a positive way

Seeks out the ideas of others to reach the best solutions

Acknowledges and celebrates the contribution of others

Ethical Behavior

Demonstrates honesty, integrity and good judgment

Respects the cultural, psychosocial, and spiritual needs of patients / families / coworkers

Results

Embraces change and improvement in the work environment

Continuously seeks to improve the quality of products / services

Displays flexibility in dealing with new situations or obstacles

Achieves results on time by focusing on priorities and manages time efficiently

Pay Range $16.74 - $23.21

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.