Senior Cloud Support Engineer

Note : Relocation is fine within TX or someone who has history of TX and wants to relocate there,

No Architects for this role.

Senior Cloud Support Engineer

Locations : Plano TX

Duration : 12+ months (with possible extension or CTH)

W2 Candidates only

Must have : Strong AWS (ECS OR EC2 OR Lambda OR IAM OR Cloud Formation) + (EKS OR Kubernetes OR EKS clusters) + (IaC with Terraform preferred) + (Support OR Ticketing Systems OR Handled large no. of Tickets through any platform)

Key Responsibilities :

• Deliver incident management and advanced-level L1 / L2 support for internal applications across public cloud platforms, with a strong emphasis on AWS.
• Serve as the initial point of contact for application developers vi ticketing system.
• Communicate effectively with users at various organizational levels.
• Implement and utilize automation to support the scalability of the environment.
• Optimize operational processes to enhance efficiency, reliability, and security.
• Train users to self-diagnose and troubleshoot issues for expedited resolution.
• Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
• Provide support for public cloud environments, particularly AWS.
• Manage events and incidents efficiently.
• Develop and implement scalable automation processes to handle tasks in a large-scale environment.
• nalyze and debug incidents, following up to gather feedback and prevent future issues.
• Support different development environments, including Unix, Linux, Mainframe, and Windows.

Required Skills and Experience :