Customer Relations Coordinator

Job Description

Job Summary :

The Customer Relations Coordinator is responsible for managing and enhancing customer relationships by serving as the primary point of contact for phone and email inquiries, complaints, and feedback. This role assists customers through the NCCAOM certification and recertification application process, ensuring exceptional customer service, effective communication, and a seamless experience. Additionally, the coordinator collaborates with internal teams to resolve issues and drive customer satisfaction. The ideal candidate should have experience working in a certification or credentialing environment and a solid understanding of certification versus state licensure. At a minimum, they must have experience in a fast-paced setting, serving customers, processing applications, and maintaining accurate records.

Customer Support :

• Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
• Address and resolve customer complaints in a timely and professional manner.
• Provide detailed and accurate information about certification, recertification, or other processes.

Relationship Management :

Collaboration :

Data and Reporting :

Performance Expectations for All Staff :

Required Skills / Abilities :

Education and Experience :

Key Competencies :

Salary :

The salary range for this positions is $50,000-$55,000 / annual. This is a non-exempt position and therefore eligible for overtime for any hours worked outside of 40 per week.

Working Conditions :

This is a regular full-time in-office position with working hours from 9am - 5pm ET Monday-Friday. Extended hours may be required during deadline periods or before special external events. Requires frequent sitting, repetitive wrist, hand, and finger movements. Occasional lifting of objects less than 20 pounds.