Store Manager (Medical Cannabis)

Store Manager

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets. At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next. The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

The Store Manager is responsible for overseeing all aspects of daily operations, including team management, operations, customer service, compliance, sales, safety, and security.

Duties and Responsibilities

• Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
• Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
• Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
• Partner with Retail VP and / or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
• Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
• Resolve customer complaints or issues in a timely and professional manner.
• Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
• Develop and implement operational procedures to optimize efficiency and productivity.
• Administer routine audits to maintain the accurate inventory of all cannabis products.
• Manage daily financial reporting requirements.
• Develop and maintain a schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

Education

High School Diploma or GED required.

Experience

Knowledge, Skills, and Abilities

Customer Obsessed AYR : Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Building Effect Teams : Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company.

Relationship Building : Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Functional / Technical skill : Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports : Manages department within a function with authority to hire / terminate.

Working conditions

Physical requirements

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.