Change Manager | CGEMJP00317380

Role Name : Change Manager

Location : Remote US

Visa Type :

• Only visas accepted are H1B, Permanent residents (PR) and green card holders(GC).
• Team video INTERVIEW IS MANDATORY

"RESPONSIBILITIES :

This role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers. The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence.

Major Responsibilities and Duties

Ensure that Change Implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt

Ensure that all Changes are managed as planned within the timescales agreed with the Change Requester

Escalate any Changes which are damaging the quality of the service

Ensure all Changes comply with internal / customer regulatory controls

Ensure agreed Requests For Change (RFC) are entered correctly in the Change Control System and include a clear reason for the change

Liaise with all internal / external parties to ensure that information and approvals for changes are communicated and understood by all stakeholders

Organize and chair Change Advisory Board meetings (CAB), ensure agenda and reports issued to participants in good time

Ensure Configuration Items (CI) are linked to the Change

Ensure all impacted / interested parties are informed throughout the Change lifecycle

Take personal control of Emergency Changes

Communicate rejection of Changes to the Change Sponsor

Collects artifacts (including Schedule of Changes Report and Projected Service Outage Report) for the CAB meeting

Communicates decisions made to affected stakeholders (e.g. Agencies)

Completes and publishes meeting minutes after each CAB meeting

Conducts each Approval vote

Considers Changes for addition to the Standard Change list

Convenes the CAB

Creates the agenda for the CAB

Defers any RFCs not discussed until the next meeting

Discusses any issues

Distributes meeting minutes (including Changes that were re-scheduled, RFCs that were rejected, withdrawn, cancelled, or postponed and any required actions

Distributes the agenda plus details of the RFCs that will be reviewed at the CAB meeting in advance

Ensures any deferred RFCs are added to the next meeting's agenda

Facilitates the Review session

Follows up on action items identified in the CAB meetings

Identifies follow-up / action items and assignees

If the requested Schedule is rejected, either an alternate scheduled date, time and duration will be agreed at the meeting, or the Change will be postponed and discussed again at a subsequent CAB. Either way, makes necessary updates to the Change

Makes sure the team follows the CAB Charter

Moderates the meeting

Reviews the list of RFCs to be discussed and allocates time and order accordingly

Validates implemented Changes against the original requirements to ensure that the Change met all the objectives for which it was originally created

Verifies that the Approval process is complete

Verifies that the Back-out Plan meets Change Management process standards and requirements

Verifies that the Post-Change Test Plan meets Change Management process standards and requirements

Verifies that the Pre-Change Test Plan meets Change Management process standards and requirements

Verifies that the Release Implementation Plan meets Change Management process standards and requirements

Chair Post Implementation Review meetings (on an as-needed basis)