RV Shop Manager

Job Description

Job Description

Position Title : RV Shop Manager

Description

National Indoor RV Centers is actively seeking our next great Shop Manager . Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community.

The Shop Manager assists the Service Manager in directing all activities necessary to provide repair and maintenance services to our RV customers and oversees the technicians directly.

We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family.

NIRVC operates with a 7-day business schedule. The Shop Manager will be required to work both weekend days for 2 weekends of every month.

Key Responsibilities :

• Communicates with RV Technicians to ensure that the work to be performed is clear and that customer expectations, including time for completion of the job, are well documented.
• Communicates regularly with Service Manager about the capacity of the shop to absorb work.
• Dispatch and manage RV Technicians work to ensure optimal distribution of work among technicians and the efficient performance of the work
• Directs the priorities for parts ordering and coordinates parts delivery to technicians with the parts department.
• Oversee work as outlined in the repair orders with efficiency, accuracy and in accordance with standards, and verifies that the job assigned to a technician is in fact complete.
• Ensures documentation of all work performed so that each repair has complaint, cause and correction sufficiently documented.
• Interacts with Warranty Administrators to ensure compliance with requirements for warranty work like pictures and returned parts.
• Ensures that customer vehicles location and keys are known, and the vehicles are maintained clean.
• Coordinates with subcontractors for work to be performed by them for our customers.
• Ensures that the shop area is kept neat and clean.
• Responsible for compliance with OSHA requirements for safe operations, and with hazardous waste disposal requirements.
• Assists the Service Manager with making adjustments to technicians hours paid above specified flat rate or estimate.
• Maintains schedules for all technicians in order to determine availability and shop capacity.
• Perform functions and duties of the job as assigned by supervisors that may require additional or different tasks to be performed when circumstances arise (i.e. emergencies, changes in personnel, workload, rush jobs, or technology developments).
• Will be required to attend training sessions for products serviced by the company at the companys expense.
• Develop and implement service policies and procedures to ensure consistent and high-quality service to customers.
• Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints.
• Develop and manage the department budget, including forecasting revenue and expenses, and controlling costs.
• Maintain other duties as assigned or requested.

Qualifications :

Working Conditions :

What we offer :

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.

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