Assistant Store Manager (Edina)

Assistant Store Manager

Location

MN - Edina - Edina - 4605

Classification

Full-Time

Job Summary

As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development. In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers. As a leader, you work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy : talking about and selling fun and creative products and services.

As an Assistant Store Manager (ASM), you ensure the smooth running of your store through your strong leadership and deployment of the store team.

Demonstrate effective ownership of key responsibilities to supervise and lead the store team and operations, ensuring smooth day-to-day routines & procedures. Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. Manage developmental priorities within the team, ensuring well-rounded abilities and skill sets exist to meet the demands of the store and ensure that the potential of individual members is realized, working with the Store Manager, Area Manager, Regional Manager as needed.

As an Assistant Store Manager who supports the Sales Leads, Senior Sales Leads, and Customer Sales Associates, you will be expected to be a leader and put the proper emphasis on building an incredible team and creating positive employee experiences. Success will come from your engagement and accountability in the ongoing commitment to our stores talent as you recruit, interview, train, and develop talented team members.

Support solid execution of associate rosters and schedules aligning with the budget and business needs so store scheduling is balanced and staffed to effectively and smoothly run the store, collaborating with Store Manager, Area Manager or Regional Manager as appropriate.

As an ASM you will continue to develop your leadership skills to effectively guide and direct the Sales Leads, Sr. Sales Leads, and Customer Sales Associates and to hold this team accountable to strong, consistent performance. You will continue to deliver results through the ability to effectively and strategically lead, supervise, motivate, and ensure accountability of your team to perform in a performance driven culture.

What You Do

Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of first-class service by the store team.

Ensure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation.

Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer.

Develop the team through engagement and coaching; work with them by providing feedback to assess and focus on individual strengths and recommend talent for development in the store.

Partner and provide feedback to the SM on associate performance concerns, communicating examples for the creation of documentation as appropriate.

Assess the store from the customers perspective and use insight to seek and influence improvement with the SM.

Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the stores performance targets and coaching other store team leaders to develop MOD skills.

Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.

Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense and payroll).

Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company.

Open and close the building, ensuring the safety of our employees and customers.

Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing).

Knowledge & Experience

Exhibit solid product knowledge and strong understanding of the current trends.

Enthusiasm for the product is reflected in the excellent standards of service for the local community.

Experience in managing and developing employees at all levels.

Effective organization, planning and prioritization of workload.

Able to delegate and work through others.

Ability to communicate effectively and comfortably.

Experience building collaborative and productive working relationships at all levels.

Consistently deliver honest and constructive feedback.

Demonstrate passion about customer service and knowledge and / or a desire to learn about our brand / products.

Minimum of two years of supervisory experience in a retail environment.

Expected Behaviors

Prioritize customer experience above all else.

Commit to and develop associates.

Execute visual merchandising and replenishment standards flawlessly.

Drive results through thoughtful development.

Provide feedback, coaching and development.

Can empathize with and understand people.

Enjoy working with people and engaging with others.

Demonstrate collaboration and ability to adjust style to meet individual needs.

Provide clear directions, monitor progress and provide appropriate feedback when running the store.

Understand key financial indicators and make good decisions to drive positive results.

Solve problems through good decision making, including in ambiguous situations.

Know the most effective and efficient processes to get things done with a focus on continuous improvement.

Motivate a team of people through engagement, focused dialogue and feedback.

Is open to feedback and can reflect on this insight to develop and grow.

Show adaptability and work with a sense of urgency all the time.

Notes

An employee in this position can expect a hourly rate starting at $17.75.

Benefits :

Part-time less than 20 hours per week : Sick & Leave pay, Employee Discount

Part-time 20-29.99 per week : Sick & Leave pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k)

Full Time 30+ hours per week : Sick & Leave pay, Employee Discount, Vacation, Personal Days and Company Holidays, 401(k), Health Benefits, Disability, Life Insurance, Transit, Tuition Reimbursement

Full Job Description : https : / / careers.papersource.com / job / Assistant-Store-Manager-86791BR