System Support Engineer

We are growing!!

LTIMindtree's Manufacturing team is looking for dynamic and enthusiastic Level 2 / 3 Support Engineer in Plano, TX.

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

For more information, please visit www.ltimindtree.com

Certified Great Place to Work!

You Will :

Oversee escalated technical support for the Cornerstone OnDemand LMS ensuring timely resolution of complex issues and system stability This role requires deep technical expertise in LMS platforms particularly Cornerstone and experience managing enterprise support workflows using ServiceNow

Level 2 Support Duties

• Address escalated tickets from L1 support involving configuration integration and user access issues
• Troubleshoot LMS modules Learning Performance Recruiting etc
• Collaborate with HRIS IT and Learning teams to resolve functional and technical issues
• Maintain and update knowledge base articles for recurring issues
• Monitor system performance and proactively identify risks

Level 3 Support Duties

Skills You Will Bring :

Whats in it for You :

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Our client requires all the employees working on this engagement to be COVID-19 vaccinated.

If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact covid-19@ltimindtree.com