Guest Service Agent - Night Auditor

Job Description

Job Description

• $500 SIGN ON BONUS FOR ALL NEW HIRES

Position Overview :

The Guest Service Agent- Night Auditor is responsible for ensuring the smooth and efficient operation of the front desk during the night shift. You will be responsible for checking guests in and out, answering phone calls, responding to guest inquiries, and handling any guest complaints. Your attention to detail and ability to multitask will be essential in ensuring that our guests have a pleasant and comfortable stay.

About Cote Family Companies : www.cotefamily.com

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference / event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Career Pathing :

This role is a key position in our operational excellence delivery goals. The role may advance into a supervisor level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values, and brand from an F&B level.

ptional guest service with precise financial oversight, making you a key player in our daily success. If you are a detail-oriented night owl who thrives on responsibility and enjoys helping people, this is the perfect role for you.

Key Responsibilities :

Guest Services :

Oversee efficient guest check-in and check-out procedures.

Respond to incoming calls and address guest inquiries with professionalism and courtesy.

Resolve guest concerns promptly, ensuring a high level of satisfaction.

Support the coordination and delivery of VIP guest experiences.

Perform additional tasks and responsibilities as assigned.

Night Audit :

Execute nightly audit procedures to reconcile the day’s financial transactions.

Review and verify the accuracy of guest folios and daily revenue reports.

Generate and distribute financial and operational reports for management review.

Manage and verify property-wide cash banks and daily deposit balances.

Perform additional duties as required.

Minimum Qualifications :

High school diploma or equivalent.

1+ year of customer service experience.

Must be able to work overnight shifts, weekends, and holidays.

Strong communication and problem-solving skills with all departments during evening hours.

Proficient with basic computer applications (MS Office).

Preferred Skills :

Previous experience in the hospitality industry.

Knowledge of hotel Property Management Systems (PMS).

Cash and credit card handling experience.

#GVL