Assistant Manager - Dallas

Assistant Manager

The Assistant Manager, Stores collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Assistant Manager leads a team of Customer Experience Specialists to ensure each customer receives the best experience possible and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results. This role requires strategic thinking and a track record of driving results and developing high-performing teams.

What you get to do every day :

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
• Manage day-to-day support for Customer Experience Specialists, foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
• Train and develop Customer Experience Specialists on product knowledge, sales techniques, consignor education, and customer service skills
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal's Diversity, Equity, and Inclusion training
• Lead by example on the sales floor
• Build brand loyalty by delivering a best in class customer experience
• Lead the store team when Store Manager is not on site, flex between all roles in the store as needed

What you bring to the role :

Compensation, benefits, + perks :

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, people come first. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.