Retreat Director

Retreat Director

Massage Heights is seeking a Spa Retreat Director, you will serve as the second-in-command, responsible for achieving Retreat goals and maintaining operational standards who reports directly to the franchise owner. This role involves implementing strategies to increase membership, supervising staff, Google reviews and developing marketing initiatives. You will also play a key role in recruiting and building a high-performing team that aligns with Massage Heights Decatur mission and values.

Responsibilities :

• Execution of Company Goals Implement strategic initiatives that align with growth and service excellence.
• Membership Growth & Retention Increase conversions by 30%, boost retention, and maintain a booked-solid schedule.
• Staff Recruitment & Leadership Recruit, onboard, and mentor a talented team of therapists and retreat associates.
• Team Supervision & Development Lead and inspire staff, ensuring high morale, productivity, and commitment to company goals.
• Sales & Marketing Implementation Develop marketing campaigns, social media strategies, and local business partnerships.
• Business Outreach & Community Engagement Build relationships, fitness and wellness professionals to expand network.
• Customer Experience & Satisfaction Ensure every guest and member receives a personalized, elevated experience.
• Google Reviews & Brand Reputation Encourage and manage 10 daily online reviews, ensuring a positive digital presence.
• Day-to-Day Operations Management Oversee retreat operations, scheduling, inventory, and daily Membership signups.
• Financial Management : Monitor KPIs analyze key metrics, and provide insights to the owner.

Who You Are. A strategic implementor who can execute business goals effectively. A motivated leader with a growth mindset passion for wellness and business growth. An excellent communicator who can engage with staff, members, and community partners. A sales-driven professional who thrives on growing memberships and driving revenue. A marketing-minded individual in social media, promotions, and business outreach. Talented recruiter who knows how to attract and retain top industry professionals. Problem-solver and organizer Able to build and sustain a positive employee culture A people person regularly report on sales performance, set goals, membership growth, and key metrics to team members.

Qualifications :

Minimum 2 years of membership-based service or retail management experience

Experience in conflict resolution and training, coaching sales team to meet and exceed membership and sales targets

Developing and executing marketing strategies to increase memberships and sales for our massage services.

Lead membership drives, promotions, and marketing campaigns to attract new clients

Company Overview :

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Company Values :

Loyal

Authentic

Passionate

Diligent

Compensation : $40,000.00 - $60,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.