Administrative Coordinator

Job Description

Job Description

We are looking for a detail-oriented and empathetic Administrative Coordinator to join our team in Federal Way, Washington. In this long-term contract role, you will play a pivotal part in supporting our operations by providing excellent customer service, managing communications, and ensuring smooth administrative processes. This position offers the chance to contribute to a dynamic environment while supporting critical organizational functions.

Responsibilities :

• Respond to inbound inquiries and provide clear, accurate information about services, appointments, and processes.
• Conduct outbound calls to collect necessary information, remind customers of upcoming appointments, and assist with completing forms or applications.
• Address and troubleshoot issues related to background checks, I-9 forms, fingerprinting, and training requirements.
• Guide customers through various processes while adhering to established policies and procedures.
• Document all interactions and updates in the customer relationship management system to maintain accurate records.
• Ensure strict confidentiality and compliance with regulations related to patient information and data privacy.
• Collaborate with internal teams to escalate and resolve complex issues promptly.
• Utilize deep knowledge of healthcare programs and services to assist customers effectively.
• Provide constructive feedback to enhance service delivery and improve customer experience.
• Minimum of 1 year of experience in administrative or customer service roles.
• Strong communication skills with the ability to address inquiries empathetically and professionally.
• Proficiency in troubleshooting and resolving customer issues related to healthcare processes.
• Familiarity with customer relationship management systems and data entry practices.
• Ability to maintain confidentiality and comply with regulations regarding sensitive information.
• Organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of healthcare services and programs is preferred.
• Demonstrated ability to work collaboratively in a team setting while handling individual responsibilities.
• Ability to navigate multiple software systems at one time