Digital Marketing Associate Job at Forrest Johnson Recruiting in BirminghamMediabistro • Birmingham, AL, United States

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Digital Marketing Associate Job at Forrest Johnson Recruiting in Birmingham

Mediabistro • Birmingham, AL, United States

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Company Description

Leading consumer brand on the Inc. 5000 list of America’s Fastest-Growing Private Companies for multiple years in a row and with a marketing HQ near The Summit in Birmingham, AL.

Job Description

The Digital Marketing Associate is a key member of the Digital Marketing Team, responsible for managing inbound customer communications across public review platforms and other digital channels. This full-time, salaried role plays a critical part in maintaining and enhancing the company’s brand reputation by ensuring every customer interaction reflects our commitment to exceptional service and professionalism.

You’ll serve as a digital voice of the brand—responding to reviews, inquiries, and feedback with care and accuracy. In addition to day-to-day response management, this role provides reporting and insights that inform business decisions and helps strengthen the overall customer experience strategy. This is an in-office position Monday through Friday located in Birmingham, AL, with some remote work required on evenings and weekends.

Key responsibilities of the Digital Marketing Associate include but are not limited to :

Monitor and manage digital consumer engagement across platforms such as Google, Meta, and internal support systems
Respond to reviews, messages, and customer inquiries with brand-aligned, timely, and professional messaging
Evaluate public feedback and determine tone / response strategy
Escalate high-priority concerns and collaborate with Operations and Customer Service teams to investigate and resolve customer issues
Identify customer sentiment trends and recurring issues to support brand reputation strategy
Pull, analyze, and report on review and response data, providing insights to internal stakeholders and leadership
Generate targeted reports for key operational areas or locations as requested
Assist with special projects and provide cross-functional support to the Digital Marketing Team
Continuously refine internal processes, response templates, and tools to increase efficiency and brand consistency
Requires independent judgment, discretion, and non-routine decision-making in the execution of tasks that directly support business operations.

Required Qualifications

Bachelor’s degree in marketing, communications, business, or a related field is preferred

Excellent written communication skills with strong attention to detail, tone, and clarity

Proven ability to work independently and manage multiple tasks in a remote, fast-paced environment

Experience in digital customer service, online community management, or online reputation management preferred

Familiarity with review management or CRM tools is a plus

Strong analytical and interpersonal skills

Availability to work a consistent schedule that includes evenings and weekends

Additional Information

This is a full-time salaried role offering a competitive compensation package that includes :

Comprehensive medical, dental, and vision insurance

Paid time off and company holidays

401(k) with company match

Professional development opportunities

Access to company-sponsored wellness and employee engagement programs

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Marketing Associate • Birmingham, AL, United States